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meeting assistants for Revenue & customer teams

Fireflies.ai vs Otter.ai: which is better for Revenue & customer teams?

TL;DR for Revenue & customer teams

Fireflies.ai automates post-call workflows into CRMs, while Otter.ai excels at live captions and shared meeting workspaces for hybrid teams.

Key Differences

Feature Fireflies.ai Otter.ai
Workflow automation & CRM sync Fireflies.ai approach Otter.ai approach
Live captioning experience Fireflies.ai approach Otter.ai approach
Collaboration and channels Fireflies.ai approach Otter.ai approach
Security & compliance controls Fireflies.ai approach Otter.ai approach
Mobile capture & offline use Fireflies.ai approach Otter.ai approach
Pricing tiers Fireflies.ai approach Otter.ai approach

Pricing Snapshot

Fireflies.ai: free tier; Pro $10/user/mo and Business $19/user/mo when billed annually (2025-10-13); Otter.ai: free tier; Pro $16.99/user/mo and Business $30/user/mo billed monthly (2025-10-13)

Last reviewed: 2025-10-13

Fireflies.ai

Choose Fireflies.ai if:

  • You need automated follow-up tasks and CRM notes
  • You run sales or success reviews at scale
  • You want deep integrations with CRM and project tools

Pros

  • + AI meeting transcription across major platforms
  • + Automated summaries and action items
  • + Multi-speaker diarization
  • + Workflow and CRM integrations
  • + Meeting search across workspace

Cons

  • - Requires inviting the bot to every call
  • - Accuracy varies with accents and audio quality
  • - Advanced security on higher tiers
  • - Limited offline meeting capture

Otter.ai

Choose Otter.ai if:

  • You host hybrid meetings needing captions
  • You prioritize live collaboration spaces
  • You value mobile recording and slide capture

Pros

  • + Real-time transcription with speaker tags
  • + Live captions and searchable notes
  • + Teams collaboration workspace
  • + Zoom/Meet/Teams connectivity
  • + Mobile recording apps

Cons

  • - Less automation for task follow-up
  • - Limited CRM integrations
  • - Security certifications on enterprise plan
  • - Occasional transcription drift

Also Consider

tldv

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